At TCU we believe it is important to educate our members about fraud because an educated member is far less likely to fall victim to this type of crime. Lets face it, you work hard for your money so we want to help you protect it in every way we can. That is why we have provided the following resources. As well, please visit our Internet Security page to learn more about how we keep you safe.

Protect Yourself from Fraud

  • Remember that TCU Financial Group and other financial institutions will never notify you of a problem with your account through an unsolicited email, and we will never initiate an email asking you to send or confirm personal or financial information.
  • If you receive an email or phone call asking for your personal information, be suspicious.
  • Only provide personal information to verify your identity when you have initiated the communication or you trust the source.
  • Never click on a link in an email, even if you think it is a trusted source; always type the website address into the browser yourself.
  • Do not reply to a suspicious email even to say you are not interested or to unsubscribe; sometimes spammers use your reply to verify that the email address is valid.
  • Do not rely on the contact information provided to you in an email or telephone call. Look up the company’s contact information yourself.

Are You at Risk?

Are you cashing or depositing a cheque for any of these reasons:

  • Items sold on the internet
  • Winning a lottery you never entered
  • Work-at-home program
  • Commission for accepting funds through your bank or PayPal

Have you been asked to:

  • Return some of the cheque proceeds?
  • Wire, Western Union or Money Gram some of the funds to someone?
  • Send money overseas?
  • Pay money to receive an inheritance?

Have you responded to an email requesting you to:

  • Confirm, update, or provide your account information?

If so, you may be at risk. Please contact us today.

Additional Information

  1. Fraud Awareness
    • Types of Fraud
    • Tips to Protect your Identity
    • Tips to Protect your Internet transactions
    • Tips to Protect your PIN
  2. Alerts
  3. Steps for Victims of Identity Theft
  4. Travel Tips – things to know when you are travelling
  5. Canadian Anti-Fraud Centre- a resource provided by the Government of Canada
  6. Financial Consumer Agency of Canada
  7. RCMP Scams and Fraud
  8. Competition Bureau of Canada
  9. Get Cyber Safe

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