Fraud Prevention - TCU Financial Group

Protect yourself against fraud

Fraud is a serious threat that affects individuals, businesses, and organizations worldwide. From identity theft to financial fraud, the consequences can be devastating, but there are steps you can take to help reduce your risk of falling victim to fraud. To prevent fraud, knowing how to recognize the different forms it can take is essential.

Identity Theft

When someone uses your personal information to commit fraudulent activities, such as opening credit accounts or making unauthorized purchases.

Learn More

Financial Fraud

This occurs when someone takes money or other assets from you through deception or criminal activities such as; Ponzi schemes, investment fraud, CRA scams, or credit card fraud.

Learn More

Phishing Scams

Fraudulent attempts to obtain sensitive information like usernames, passwords, or financial details by posing as a legitimate entity. This often occurs through emails, phone calls, or fake websites.

Learn More

Keep your accounts secure

We live in an age where everything we need is at our fingertips. This means we need to be mindful of keeping our information and accounts safe. Take simple steps to protect yourself:

Use unique and complex passphrases and passwords for every account
Use Multi-factor authentication to add an extra layer of security on accounts and devices
Secure password managers can keep track of your many unique passwords
Ensure you are using private, secure Wi-Fi networks when accessing your accounts

Learn More

What should I do if I think I am a victim of identity theft?

You should immediately:

notify your financial institution and the local police
call the CRA at 1-800-959-8281
contact a credit reporting agency such as Equifax
keep records of recent transactions and payments
if nessecary, replace identity cards such as your health card, driver's liecnce or SIN by calling 1-800-622-6232

What extra safety features are available through TCU Online Banking?

We have a number of options for you to set up through online banking, such as;

Account alerts allow you to monitor specific accounts so you can track activities such as withdrawals, account balances, insufficient funds, and failed transactions. To set up this feature, see our virtual demo.
Biometrics (face recognition or thumbprint) to log into your mobile app. Steps to set up this feature can be found on our FAQs page.
The Lock'n'Block card feature allows you to "lock" your member card and "block" a variety of unwanted or unauthorized debit card functions or transactions.To set up this feature, see our virtual demo.

What do I do if I receive a text/email/phone call from TCU, but I suspect it is a scam?

It is best to hang up or not click on the text/email. Then call our MemberLine department toll free at 1-877-828-4343 to verify the correspondence is legitamate.

How do I protect my devices from malicious software (malware)?

In the age of technology, malware is one of the most common methods of cyber attacks, but there are steps you can take to make yourself less vulnerable:

Install and use anti-malware software
Beware of downloads - use official app stores to download apps and preform updates
Spot the signs of malware on your device - programs crashing without warning, devices freezing, and general poor performance

Click here to learn more about malware.

Where do I learn more about common scams?

Check out the Government of Canada's Little Black Book of Scams to learn more about protection against common fraud scams.