Help Sign In
https://online.tcufinancialgroup.com/
Help Sign In
  1. Help Section
  2. Digital Banking Help + FAQs

Digital Banking Help + FAQs

Getting Started with Digital Banking

Small Business Digital Banking

Online Banking Functionality

Using the Banking App

Interac e-Transfers

Information on Making Payments

Personalizing Your Account

Account Security

Governance

Other FAQs

Digital Banking FAQs

How do I get started with digital banking?

We are excited you are taking this step! First, you will need to create a profile.

  1. Go to the login screen and enter your Member Card® debit card number (or your virtual card number assigned by TCU Financial Group) and click ‘Continue.’
  2. Enter your date of birth and the mobile phone number of email address associated with your account. Click ‘Continue.’
  3. A popup window will display asking for the code you received by text message or email. Enter the code and click ‘Continue.’
  4. Enter a new username (username cannot be your debit card number). Be sure you choose something memorable, appropriate to you, tough for others to guess, and is something different than your debit card number as this cannot be changed.
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Read and acknowledge the direct service agreement and click ‘Continue.
  8. Confirm details and click 'Create user profile'.
  9. User profile is successfully created. Click 'Proceed to sign in'.
  10. You will be redirected to the login screen. Enter your new username and password.

Once you create your username, you’ll not be able to change it. It is good to know that you’ll want to choose a username you love, that is unique to you, tough for others to guess, and is something different than your debit card number.

If you forget your username, you may be able to use your debit card number as an alternative login method. You also can contact us and we can assist with recovering your username.

If you get the error “Identification details entered do not match our records” while setting up your digital banking profile, you will need to update the contact information we have on file for you. You can do so by calling our MemberLine at 1-877-828-4343.

If you do not receive your secure code by email or text message within 10 minutes, please check your Junk mail/Spam or other folders. Alternatively, you can try again either with your email or phone number.

If you do not receive a code using either method, you may need to update your contact information with us. We would be happy to help. You can do so by calling our MemberLine at 1-877-828-4343 or use our contact us form. For after-hours assistance, please call 1-866-957-1302.

If you do not receive a code using either method, we will need to update the contact information we have on file for you. You can email us at tcu@tcu.sk.ca and we will get back to you to let you know when you will be able to access the digital banking platform. Or if you require immediate assistance, please call 1-877-828-4343.

No, the good news is now you can log in with your personal username that you’ll be asked to create while accessing our new digital banking platform for the first time instead of having to remember a 17- or 19-digit card number.

TCU Financial Group’s digital banking now gives you the option to recover your username without having to call our MemberLine.

For online/mobile banking:

  1. Open online banking link
  2. Click ‘Forgot username or password?’ link
  3. Click ‘Recover username’
  4. Select the identification method
  5. Enter either mobile phone or email address
  6. Click ‘Continue’
  7. Enter the one-time passcode that was sent by text or email
  8. Select the username. For security purposes a portion of the username is masked
  9. Enter your password
  10. Click ‘Continue’
  11. A message containing your username is sent to you email or mobile phone, whichever you chose above
  12. Click ‘Continue to login’ to sign onto Digital Banking

For the TCU Financial Group app

  1. Open app
  2. Touch ‘Sign in’
  3. Tap ‘Sign in with a different user’ (if you have previously used the app to sign in), otherwise proceed to step 4
  4. Touch ‘Forgot username?’
  5. Select the identification method
  6. Enter either mobile phone or email address
  7. Touch ‘Confirm’
  8. Enter one time passcode sent to your email or mobile phone > Tap ‘Confirm’
  9. Touch ‘Continue’
  10. Select the username. For security purposes a portion of the username is masked
  11. Enter your password
  12. Tap ‘Continue’
  13. A message containing your username is sent to you email or mobile phone, whichever you chose above
  14. Touch ‘Continue to login’ to sign onto the app

If you forgot your password, you can reset it yourself without having to call our MemberLine!

Simply click the ‘Forgotten password?’ link on the login page and follow the instructions. You will need your username and the email address or cellphone number you have on file with TCU Financial Group.


To access digital banking, you need an email address or cellphone number to be able to receive the secure code to initiate log in. If you need assistance in setting up an email account, please visit the email providers’ website for assistance (such as SaskTel, Outlook, Gmail, Yahoo, etc.).

Click here to learn more. You can access the TCU Financial Group Credit Union mobile app by searching for "TCU Financial Group CU Mobile App" in the App Store or "TCU Financial Group CU Mobile App" in the Google Play Store.

  • Android and iPhone users: Please delete your previous TCU Financial Group CU Mobile Banking app on your Android smartphone before you install the new app.

Alternately, you can access the apps by selecting the appropriate quick link on the footer of the website.

We recommend using the most recent version of one of the following supported browsers:

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge

Small Business Digital Banking FAQs

How do I get started with digital banking?

We are excited you are taking this step! First, you will need to create a profile.

  1. Go to the login screen and enter your Member Card® debit card number (or your virtual card number assigned by TCU Financial Group) and click ‘Continue.’
  2. Enter your date of birth and the mobile phone number of email address associated with your account. Click ‘Continue.’
  3. A popup window will display asking for the code you received by text message or email. Enter the code and click ‘Continue.’
  4. Enter a new username (username cannot be your debit card number). Be sure you choose something memorable, appropriate to you, tough for others to guess, and is something different than your debit card number as this cannot be changed.
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Read and acknowledge the direct service agreement and click ‘Continue.
  8. Confirm details and click 'Create user profile'.
  9. User profile is successfully created. Click 'Proceed to sign in'.
  10. You will be redirected to the login screen. Enter your new username and password.

Once you create your username, you’ll not be able to change it. It is good to know that you’ll want to choose a username you love, that is unique to you, tough for others to guess, and is something different than your debit card number.

If you forget your username, you may be able to use your debit card number as an alternative login method. You also can contact us and we can assist with recovering your username.

If you get the error “Identification details entered do not match our records” while setting up your digital banking profile, you will need to update the contact information we have on file for you. You can do so by calling our MemberLine at 1-877-828-4343.

If you do not receive your secure code by email or text message within 10 minutes, please check your Junk mail/Spam or other folders. Alternatively, you can try again either with your email or phone number.

If you do not receive a code using either method, you may need to update your contact information with us. We would be happy to help. You can do so by calling our MemberLine at 1-877-828-4343 or use our contact us form. For after-hours assistance, please call 1-866-957-1302.

If you do not receive a code using either method, we will need to update the contact information we have on file for you. You can email us at tcu@tcu.sk.ca and we will get back to you to let you know when you will be able to access the digital banking platform. Or if you require immediate assistance, please call 1-877-828-4343.

No, the good news is now you can log in with your personal username that you’ll be asked to create while accessing our new digital banking platform for the first time instead of having to remember a 17- or 19-digit card number.

TCU Financial Group’s digital banking now gives you the option to recover your username without having to call our MemberLine.

For online/mobile banking:

  1. Open online banking link
  2. Click ‘Forgot username or password?’ link
  3. Click ‘Recover username’
  4. Select the identification method
  5. Enter either mobile phone or email address
  6. Click ‘Continue’
  7. Enter the one-time passcode that was sent by text or email
  8. Select the username. For security purposes a portion of the username is masked
  9. Enter your password
  10. Click ‘Continue’
  11. A message containing your username is sent to you email or mobile phone, whichever you chose above
  12. Click ‘Continue to login’ to sign onto Digital Banking

For the TCU Financial Group app

  1. Open app
  2. Touch ‘Sign in’
  3. Tap ‘Sign in with a different user’ (if you have previously used the app to sign in), otherwise proceed to step 4
  4. Touch ‘Forgot username?’
  5. Select the identification method
  6. Enter either mobile phone or email address
  7. Touch ‘Confirm’
  8. Enter one time passcode sent to your email or mobile phone > Tap ‘Confirm’
  9. Touch ‘Continue’
  10. Select the username. For security purposes a portion of the username is masked
  11. Enter your password
  12. Tap ‘Continue’
  13. A message containing your username is sent to you email or mobile phone, whichever you chose above
  14. Touch ‘Continue to login’ to sign onto the app

If you forgot your password, you can reset it yourself without having to call our MemberLine!

Simply click the ‘Forgotten password?’ link on the login page and follow the instructions. You will need your username and the email address or cellphone number you have on file with TCU Financial Group.


Yes, you can make your CRA tax payments on our online banking site. To file or remit payments to the CRA, you must first add the appropriate account(s). Once added, you will have the option to File or Remit, View Payment/Filing History, and Delete your account. For every filing and remittance, we will transmit your information to the Canada Revenue Agency on your behalf.


This functionality is only available on our online banking website. However, you may open our digital banking site on your mobile or tablet’s browser and access this feature.

Follow these simple steps to file or remit your business taxes.

  • From the "My TCU Financial Group" page select the Transfers & Payments dropdown menu.
  • Select Pay corporate taxes under Payments.
  • Choose the appropriate tax type and select Add account.
  • Enter the Business number and select Continue.
  • Confirm account details and select Continue.
  • Account successfully added.
  • Select Transfers & Payments on the top of the page then Pay corporate taxes.
  • Scroll down to Account and select the logo under File/Remit.
  • Select the account you would like to pay from.
  • Add Contact name, fiscal period end date, payment amount and payment date.
  • Note: the Contact name you enter must match the Business name and cannot exceed 35 characters.
  • Click Continue.
  • Confirm tax details and click Continue.
  • Tax successfully paid.

We encourage you to use TCU Financial Group's Online Banking to make your business tax payments. However,  should you still wish to use PaySimply for any reason, you'll still be able to use their solution. Click here to learn how to use PaySimply.

Our online banking platform supports the following types of taxes:

    • GST/HST 34 Filing and remittance 
    • Corporation Tax Amount Owing Remittance (RC 159)
    • Corporation Tax Payment on Filing Remittance (RC 158)
    • Corporation Tax Installment Remittance (RC 160)
    • Payroll and source deduction - Current year

Please Note: The following online remittance types are not supported:

  • GST/HST Amount owing (RC 159)
  • GST/HST Interim payments remittances (RC160). 

Submissions to the CRA that require entry in Line 111 or 135 should be filed directly on CRA’s website.

It normally takes up to 4-5 business days to settle the payment with the CRA. To check if your payment was received, you may check your account with the CRA in 5 business days.

Yes, corporate tax payments can be made as one-time or future dated. However, you will not be able to schedule recurring payments.

To access digital banking, you need an email address or cellphone number to be able to receive the secure code to initiate log in. If you need assistance in setting up an email account, please visit the email providers’ website for assistance (such as SaskTel, Outlook, Gmail, Yahoo, etc.).

Click here to learn more. You can access the TCU Financial Group Credit Union mobile app by searching for "TCU Financial Group CU Mobile App" in the App Store or "TCU Financial Group CU Mobile App" in the Google Play Store.

  • Android and iPhone users: Please delete your previous TCU Financial Group CU Mobile Banking app on your Android smartphone before you install the new app.

Alternately, you can access the apps by selecting the appropriate quick link on the footer of the website.

We recommend using the most recent version of one of the following supported browsers:

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge

Yes, your business’ delegates did not carry over to TCU Financial Group’s new digital banking. You will be required to re-create access for any of your existing delegates before they can sign in. When you process your delegate set up, it will need to be completed via desktop as this feature is not available to do on the mobile app.


Transactions that another signer or a delegate has initiated and require your approval can be viewed under 'Pending transactions'.

  1. Login to digital banking
  2. Select ‘Business services’
  3. Click ‘Pending transactions’ to view transactions that require approval (created by another signer or a delegate)
  4. Select to approve or decline the transaction
  5. Some transactions may require you to enter a one-time passcode as a security feature. If this is the case, an authentication code will then be sent to you by email or text message and simply enter the received code into enter code field and click ‘Continue’.
Pending transactions expire after 7 days.

Profile consolidation allows you, as a small business member, to add your personal account. This enables you to switch back and forth between your business and personal account.

To set up profile consolidation:

  • Login to digital banking (profile consolidation set up is not available on the app)
  • Select ‘Business services’
  • Click ‘Profile consolidation’
  • Click ‘Add profile’
  • Enter personal profile username
  • Enter personal profile password
  • Click ‘Continue’
  • Review details and click ‘Continue’
  • Personal profile is successfully added

You may also be interested in:

Online Banking Functionality FAQs

How do I get started with digital banking?

We are excited you are taking this step! First, you will need to create a profile.

  1. Go to the login screen and enter your Member Card® debit card number (or your virtual card number assigned by TCU Financial Group) and click ‘Continue.’
  2. Enter your date of birth and the mobile phone number of email address associated with your account. Click ‘Continue.’
  3. A popup window will display asking for the code you received by text message or email. Enter the code and click ‘Continue.’
  4. Enter a new username (username cannot be your debit card number). Be sure you choose something memorable, appropriate to you, tough for others to guess, and is something different than your debit card number as this cannot be changed.
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Read and acknowledge the direct service agreement and click ‘Continue.
  8. Confirm details and click 'Create user profile'.
  9. User profile is successfully created. Click 'Proceed to sign in'.
  10. You will be redirected to the login screen. Enter your new username and password.

Once you create your username, you’ll not be able to change it. It is good to know that you’ll want to choose a username you love, that is unique to you, tough for others to guess, and is something different than your debit card number.

If you forget your username, you may be able to use your debit card number as an alternative login method. You also can contact us and we can assist with recovering your username.

For transactions after March 18, 2022, transaction history can be viewed under Accounts > View Transactions in online banking. For transaction history up to March 18, 2022, these can be viewed on your past e-Statements which can be found under Accounts > View eStatements.
Starting with the April, 2022, statements (available by April 20, 2022) and all statements issued thereafter, joint account statements will be available for both primary and joint account holders to view. Statements prior to and including March 18, 2022, (going back to a maximum of 7 years) are currently available for the primary account holder to view through the Accounts tab in online banking, where they can be downloaded for sharing offline, if required.

If you get the error “Identification details entered do not match our records” while setting up your digital banking profile, you will need to update the contact information we have on file for you. You can do so by calling our MemberLine at 1-877-828-4343.

If you do not receive your secure code by email or text message within 10 minutes, please check your Junk mail/Spam or other folders. Alternatively, you can try again either with your email or phone number.

If you do not receive a code using either method, you may need to update your contact information with us. We would be happy to help. You can do so by calling our MemberLine at 1-877-828-4343 or use our contact us form. For after-hours assistance, please call 1-866-957-1302.

If you do not receive a code using either method, we will need to update the contact information we have on file for you. You can email us at tcu@tcu.sk.ca and we will get back to you to let you know when you will be able to access the digital banking platform. Or if you require immediate assistance, please call 1-877-828-4343.

No, the good news is now you can log in with your personal username that you’ll be asked to create while accessing our new digital banking platform for the first time instead of having to remember a 17- or 19-digit card number.

TCU Financial Group’s digital banking now gives you the option to recover your username without having to call our MemberLine.

For online/mobile banking:

  1. Open online banking link
  2. Click ‘Forgot username or password?’ link
  3. Click ‘Recover username’
  4. Select the identification method
  5. Enter either mobile phone or email address
  6. Click ‘Continue’
  7. Enter the one-time passcode that was sent by text or email
  8. Select the username. For security purposes a portion of the username is masked
  9. Enter your password
  10. Click ‘Continue’
  11. A message containing your username is sent to you email or mobile phone, whichever you chose above
  12. Click ‘Continue to login’ to sign onto Digital Banking

For the TCU Financial Group app

  1. Open app
  2. Touch ‘Sign in’
  3. Tap ‘Sign in with a different user’ (if you have previously used the app to sign in), otherwise proceed to step 4
  4. Touch ‘Forgot username?’
  5. Select the identification method
  6. Enter either mobile phone or email address
  7. Touch ‘Confirm’
  8. Enter one time passcode sent to your email or mobile phone > Tap ‘Confirm’
  9. Touch ‘Continue’
  10. Select the username. For security purposes a portion of the username is masked
  11. Enter your password
  12. Tap ‘Continue’
  13. A message containing your username is sent to you email or mobile phone, whichever you chose above
  14. Touch ‘Continue to login’ to sign onto the app

If you forgot your password, you can reset it yourself without having to call our MemberLine!

Simply click the ‘Forgotten password?’ link on the login page and follow the instructions. You will need your username and the email address or cellphone number you have on file with TCU Financial Group.


To access digital banking, you need an email address or cellphone number to be able to receive the secure code to initiate log in. If you need assistance in setting up an email account, please visit the email providers’ website for assistance (such as SaskTel, Outlook, Gmail, Yahoo, etc.).

Click here to learn more. You can access the TCU Financial Group Credit Union mobile app by searching for "TCU Financial Group CU Mobile App" in the App Store or "TCU Financial Group CU Mobile App" in the Google Play Store.

  • Android and iPhone users: Please delete your previous TCU Financial Group CU Mobile Banking app on your Android smartphone before you install the new app.

Alternately, you can access the apps by selecting the appropriate quick link on the footer of the website.

We recommend using the most recent version of one of the following supported browsers:

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge

To order cheques, we encourage you to call the MemberLine at 1-877-828-4343 or stop by your nearest branch and TCU Financial Group’s team will be happy to assist.

 If you would like to explore other payment options, you may be interested in:


The Void Cheque feature (located in Accounts in online banking, and in Activity in the mobile app) allows users to download and print a void cheque from the mobile app or on the online banking website, making it simple to set up pre-authorized debit transactions and direct deposits.

 

Yes! You can perform self-serve fraud management and protection on your Membercard using the Debit Card Management feature, which is powered by Everlink’s innovative Lock’N’Block® technology.

The functionality can be accessed through your online banking account by going to Accounts>Cards>Manage Debit Cards. If you’re using the mobile app, you can change your card security settings by navigating to More> Manage Debit Cards. Blocking and unlocking take effect immediately!

With Lock’N’Block, you can customize your security settings straight from your online banking or mobile app, such as:

  • Temporarily lock your debit cards to prevent all future transactions.
  • Lock POS transactions to restrict all point-of-sale purchases within Canada.
  • Lock international POS transactions to restrict all point-of-sale purchases outside of Canada.
  • Lock ATM transactions to restrict all ATM withdrawals performed within Canada.
  • Lock international ATM transactions to restrict all ATM withdrawals performed outside Canada.
  • Set worldwide ATM and POS "per-transaction" limits for withdrawals and purchases.
  • Lock ATM and POS transactions in one or more Canadian provinces or territories
  • Lock POS purchases by merchant category
If it is not possible for you to do this on our own, or do not have access to digital banking, TCU MemberLine staff can assist in blocking or unlocking your desired transactions. Call MemberLine toll-free 1-877-828-4343.

Using the Online Banking App

How do I get started with digital banking?

We are excited you are taking this step! First, you will need to create a profile.

  1. Go to the login screen and enter your Member Card® debit card number (or your virtual card number assigned by TCU Financial Group) and click ‘Continue.’
  2. Enter your date of birth and the mobile phone number of email address associated with your account. Click ‘Continue.’
  3. A popup window will display asking for the code you received by text message or email. Enter the code and click ‘Continue.’
  4. Enter a new username (username cannot be your debit card number). Be sure you choose something memorable, appropriate to you, tough for others to guess, and is something different than your debit card number as this cannot be changed.
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Read and acknowledge the direct service agreement and click ‘Continue.
  8. Confirm details and click 'Create user profile'.
  9. User profile is successfully created. Click 'Proceed to sign in'.
  10. You will be redirected to the login screen. Enter your new username and password.

Once you create your username, you’ll not be able to change it. It is good to know that you’ll want to choose a username you love, that is unique to you, tough for others to guess, and is something different than your debit card number.

If you forget your username, you may be able to use your debit card number as an alternative login method. You also can contact us and we can assist with recovering your username.

If you get the error “Identification details entered do not match our records” while setting up your digital banking profile, you will need to update the contact information we have on file for you. You can do so by calling our MemberLine at 1-877-828-4343.

If you do not receive your secure code by email or text message within 10 minutes, please check your Junk mail/Spam or other folders. Alternatively, you can try again either with your email or phone number.

If you do not receive a code using either method, you may need to update your contact information with us. We would be happy to help. You can do so by calling our MemberLine at 1-877-828-4343 or use our contact us form. For after-hours assistance, please call 1-866-957-1302.

If you do not receive a code using either method, we will need to update the contact information we have on file for you. You can email us at tcu@tcu.sk.ca and we will get back to you to let you know when you will be able to access the digital banking platform. Or if you require immediate assistance, please call 1-877-828-4343.

No, the good news is now you can log in with your personal username that you’ll be asked to create while accessing our new digital banking platform for the first time instead of having to remember a 17- or 19-digit card number.

TCU Financial Group’s digital banking now gives you the option to recover your username without having to call our MemberLine.

For online/mobile banking:

  1. Open online banking link
  2. Click ‘Forgot username or password?’ link
  3. Click ‘Recover username’
  4. Select the identification method
  5. Enter either mobile phone or email address
  6. Click ‘Continue’
  7. Enter the one-time passcode that was sent by text or email
  8. Select the username. For security purposes a portion of the username is masked
  9. Enter your password
  10. Click ‘Continue’
  11. A message containing your username is sent to you email or mobile phone, whichever you chose above
  12. Click ‘Continue to login’ to sign onto Digital Banking

For the TCU Financial Group app

  1. Open app
  2. Touch ‘Sign in’
  3. Tap ‘Sign in with a different user’ (if you have previously used the app to sign in), otherwise proceed to step 4
  4. Touch ‘Forgot username?’
  5. Select the identification method
  6. Enter either mobile phone or email address
  7. Touch ‘Confirm’
  8. Enter one time passcode sent to your email or mobile phone > Tap ‘Confirm’
  9. Touch ‘Continue’
  10. Select the username. For security purposes a portion of the username is masked
  11. Enter your password
  12. Tap ‘Continue’
  13. A message containing your username is sent to you email or mobile phone, whichever you chose above
  14. Touch ‘Continue to login’ to sign onto the app

If you forgot your password, you can reset it yourself without having to call our MemberLine!

Simply click the ‘Forgotten password?’ link on the login page and follow the instructions. You will need your username and the email address or cellphone number you have on file with TCU Financial Group.


To access digital banking, you need an email address or cellphone number to be able to receive the secure code to initiate log in. If you need assistance in setting up an email account, please visit the email providers’ website for assistance (such as SaskTel, Outlook, Gmail, Yahoo, etc.).

Click here to learn more. You can access the TCU Financial Group Credit Union mobile app by searching for "TCU Financial Group CU Mobile App" in the App Store or "TCU Financial Group CU Mobile App" in the Google Play Store.

  • Android and iPhone users: Please delete your previous TCU Financial Group CU Mobile Banking app on your Android smartphone before you install the new app.

Alternately, you can access the apps by selecting the appropriate quick link on the footer of the website.

We recommend using the most recent version of one of the following supported browsers:

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge

Interac e-Transfers®

How do I get started with digital banking?

We are excited you are taking this step! First, you will need to create a profile.

  1. Go to the login screen and enter your Member Card® debit card number (or your virtual card number assigned by TCU Financial Group) and click ‘Continue.’
  2. Enter your date of birth and the mobile phone number of email address associated with your account. Click ‘Continue.’
  3. A popup window will display asking for the code you received by text message or email. Enter the code and click ‘Continue.’
  4. Enter a new username (username cannot be your debit card number). Be sure you choose something memorable, appropriate to you, tough for others to guess, and is something different than your debit card number as this cannot be changed.
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Read and acknowledge the direct service agreement and click ‘Continue.
  8. Confirm details and click 'Create user profile'.
  9. User profile is successfully created. Click 'Proceed to sign in'.
  10. You will be redirected to the login screen. Enter your new username and password.

Once you create your username, you’ll not be able to change it. It is good to know that you’ll want to choose a username you love, that is unique to you, tough for others to guess, and is something different than your debit card number.

If you forget your username, you may be able to use your debit card number as an alternative login method. You also can contact us and we can assist with recovering your username.

If you get the error “Identification details entered do not match our records” while setting up your digital banking profile, you will need to update the contact information we have on file for you. You can do so by calling our MemberLine at 1-877-828-4343.

If you do not receive your secure code by email or text message within 10 minutes, please check your Junk mail/Spam or other folders. Alternatively, you can try again either with your email or phone number.

If you do not receive a code using either method, you may need to update your contact information with us. We would be happy to help. You can do so by calling our MemberLine at 1-877-828-4343 or use our contact us form. For after-hours assistance, please call 1-866-957-1302.

If you do not receive a code using either method, we will need to update the contact information we have on file for you. You can email us at tcu@tcu.sk.ca and we will get back to you to let you know when you will be able to access the digital banking platform. Or if you require immediate assistance, please call 1-877-828-4343.

No, the good news is now you can log in with your personal username that you’ll be asked to create while accessing our new digital banking platform for the first time instead of having to remember a 17- or 19-digit card number.

TCU Financial Group’s digital banking now gives you the option to recover your username without having to call our MemberLine.

For online/mobile banking:

  1. Open online banking link
  2. Click ‘Forgot username or password?’ link
  3. Click ‘Recover username’
  4. Select the identification method
  5. Enter either mobile phone or email address
  6. Click ‘Continue’
  7. Enter the one-time passcode that was sent by text or email
  8. Select the username. For security purposes a portion of the username is masked
  9. Enter your password
  10. Click ‘Continue’
  11. A message containing your username is sent to you email or mobile phone, whichever you chose above
  12. Click ‘Continue to login’ to sign onto Digital Banking

For the TCU Financial Group app

  1. Open app
  2. Touch ‘Sign in’
  3. Tap ‘Sign in with a different user’ (if you have previously used the app to sign in), otherwise proceed to step 4
  4. Touch ‘Forgot username?’
  5. Select the identification method
  6. Enter either mobile phone or email address
  7. Touch ‘Confirm’
  8. Enter one time passcode sent to your email or mobile phone > Tap ‘Confirm’
  9. Touch ‘Continue’
  10. Select the username. For security purposes a portion of the username is masked
  11. Enter your password
  12. Tap ‘Continue’
  13. A message containing your username is sent to you email or mobile phone, whichever you chose above
  14. Touch ‘Continue to login’ to sign onto the app

If you forgot your password, you can reset it yourself without having to call our MemberLine!

Simply click the ‘Forgotten password?’ link on the login page and follow the instructions. You will need your username and the email address or cellphone number you have on file with TCU Financial Group.


To access digital banking, you need an email address or cellphone number to be able to receive the secure code to initiate log in. If you need assistance in setting up an email account, please visit the email providers’ website for assistance (such as SaskTel, Outlook, Gmail, Yahoo, etc.).

Click here to learn more. You can access the TCU Financial Group Credit Union mobile app by searching for "TCU Financial Group CU Mobile App" in the App Store or "TCU Financial Group CU Mobile App" in the Google Play Store.

  • Android and iPhone users: Please delete your previous TCU Financial Group CU Mobile Banking app on your Android smartphone before you install the new app.

Alternately, you can access the apps by selecting the appropriate quick link on the footer of the website.

We recommend using the most recent version of one of the following supported browsers:

  • Google Chrome
  • Apple Safari
  • Mozilla Firefox
  • Microsoft Edge
  1. Login to Digital Banking.
  2. Select 'Transfers & Payments' from the navigation menu.
  3. Select 'Interac e-Transfer'.
  4. Click 'Autodeposit settings'.
  5. Click 'Add Autodeposit'.
  6. Enter email address.
  7. Select an account from the dropdown.
  8. Check off the acknowledgment.
  9. Click 'Continue'.
  10. Confirm details.
  11. Click 'Continue'.
  12. Receive one-time pass code (OTP).
  13. Enter the OTP.
  14. Click 'Continue'.
  15. Confirmation screen appears that is has been successfully added.
  16. Receive notification from Interac to complete registration.

Set up Interac e-Transfer Autodeposit Demo

You will receive a notification by email every time you receive funds through the Autodeposit feature, letting you know that money has been deposited into your designated account and the details associated with the transfer (from who and any messages provided by the sender).

Transfers can only be cancelled if they haven't been deposited. To cancel an Interac e-Transfer transaction, you need to login to your online banking account and locate the transfer in the Interace-Transfer Pending Transfers or Transfer History list. If the transfer doesn't have a 'cancel' link beside it then the deposit has completed and can no longer be cancelled.

First, notify the person ahead of time you will be sending the request.

Then: 

  1. Log in to digital banking.
  2. Hover over ‘Transfers & Payments’ from the navigation menu (if using the TCU Financial Group CU app navigate Menu > Interac e-Transfer > Request money).
  3. Find Interac e-Transfer and click ‘Request money’.
  4. Select a contact.
  5. Enter the amount.
  6. Enter the invoice number (optional).
  7. Enter the payment due date (optional).
  8. Enter a message (optional).
  9. Select the account to deposit the funds to. Your main/favourite account displays as default.
  10. Check that you have obtained consent from your contact.
  11. Click ‘Continue’.
  12. Confirm the transaction details.
  13. Click ‘Confirm’.
  14. Enter One Time Passcode (OTP) sent to your phone or email (which ever you choose the OTP to be sent to).
  15. Click ‘Continue’.
  16. Request money success message is displayed.


We are excited to introduce auto reclaim to Interac e-Transfer transactions. If a receiver doesn’t deposit funds from an Interac e-Transfer, the funds will automatically be deposited back into your account. This can happen when:

  • The receiver declines the Interac e-Transfer.
  • The receiver exceeds the number of attempts permitted to answer your question.
  • The Autodeposit fails.

The recipient will receive email or text reminders of the outstanding transfer 7 days after it has been sent, then again at 14, 21 and 28.

After 30 days, the transfer will expire and the recipient will no longer be able to deposit the funds. At that time the sender will be notified and can cancel the expired transfer to redeposit the funds.

The sender will be notified by email when an Interac e-Transfer transaction cannot be completed because:

  • The recipient declined the transfer.
  • The 30-day time period for the recipient to claim the transfer has expired.
  • The email address you entered for your recipient is invalid.
  • The recipient was unable to answer the security question.
  • Once the sender receives this notification, they can follow the links in the message to cancel and re-deposit the funds. Service charges are non-refundable.

There are several error messages which can be generated while using the Interac e-Transfer service, which may include the following:

  • Exceeds sending or receiving limits - per transaction, per day, per week (rolling total) or per month (rolling total).
  • The account you are attempting to send from or deposit to is restricted from use with this feature.
  • The communication between online banking and your credit union’s banking system has timed out.
  • The contact information for your recipient or your profile may not be set up correctly.
    • Interac e-Transfer contact:
      1. Check the contact details for your recipient.
      2. Ensure the notification method matches the contact type you have entered. For example, if you have the email, ensure the notification method is also email; mobile phone is mobile phone for the notification; and if both then the notification method shows both email and mobile phone.
      3. Try sending the e-Transfer again.

To illustrate, here are steps using email only: When logged into digital banking, navigate to Interac e-Transfer > Manage contacts > Edit contact > delete cell number > change notification method to email only > save changes.

    • Interac e-Transfer profile:
      1. Ensure the notification method matches the contact type you have entered. For example, if you have the email, ensure the notification method is also email; mobile phone is mobile phone for the notification; and if both then the notification method shows both email and mobile phone.
      2. Try accepting the e-Transfer again.

To illustrate, here are steps using both: When logged into digital banking, navigate to Interac e-Transfer > Profile settings > ensure email and mobile phone are entered > notification method to email and mobile phone > save changes.

  • For assistance with any of these issues, please contact us at 1-877-828-4343 and we would be happy to help you.
When trying to accept and deposit an Interac e-Transfer for the first time in the new system, if you select the first TCU Financial Group option that is recommended by Interac you may get a 404 error message. This is because Interac is recommending an old link that longer exists. To accept an Interac e-Transfer for the first time using the system, click on “Select a different financial institution,” navigate to Saskatchewan credit unions, and find TCU Financial Group through that method. After you have successfully accepted an Interac e-Transfer, Interac will update the link associated with the first TCU Financial Group option so that it can be selected in the future.

Transferring money to another TCU Financial Group member is fast and easy – all you need is their account number. Then:

  1. Log in to digital banking on desktop/tablet or app.
  2. Select ‘Transfers & Payments’ (on app open the menu and then select ‘Transfers’).
  3. Select ‘Transfer funds.’
  4. Select the account you wish to transfer funds from.
  5. Under ‘Transfer to’ select ‘Another TCU Financial Group Member.’
  6. Enter the Member’s Account number (must be obtained from the member you wish to transfer funds to. TCU Financial Group will not provide this information to you.)
  7. Select ‘Continue’
  8. Select ‘Continue’ when asked to confirm.
  9. Select either e-mail or text to receive a one-time pass code.
  10. An authentication code will then be sent to you by email or text message and simply enter the received code into enter code field and click ‘Continue’.

Transfers to other members can also be set up as scheduled and recurring.

Transfer to Another Member Demo

Wires can be sent within Canada, the USA, and to more than 100 countries around the world in more than 91 different currencies. We encourage you to call the MemberLine (1-877-828-4343) or stop by your nearest branch and TCU Financial Group’s team will be happy to assist.

Information on Making Payments

How do I get started with digital banking?

We are excited you are taking this step! First, you will need to create a profile.

  1. Go to the login screen and enter your Member Card® debit card number (or your virtual card number assigned by TCU Financial Group) and click ‘Continue.’
  2. Enter your date of birth and the mobile phone number of email address associated with your account. Click ‘Continue.’
  3. A popup window will display asking for the code you received by text message or email. Enter the code and click ‘Continue.’
  4. Enter a new username (username cannot be your debit card number). Be sure you choose something memorable, appropriate to you, tough for others to guess, and is something different than your debit card number as this cannot be changed.
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Read and acknowledge the direct service agreement and click ‘Continue.
  8. Confirm details and click 'Create user profile'.
  9. User profile is successfully created. Click 'Proceed to sign in'.
  10. You will be redirected to the login screen. Enter your new username and password.

Once you create your username, you’ll not be able to change it. It is good to know that you’ll want to choose a username you love, that is unique to you, tough for others to guess, and is something different than your debit card number.

If you forget your username, you may be able to use your debit card number as an alternative login method. You also can contact us and we can assist with recovering your username.

If you get the error “Identification details entered do not match our records” while setting up your digital banking profile, you will need to update the contact information we have on file for you. You can do so by calling our MemberLine at 1-877-828-4343.

If you do not receive your secure code by email or text message within 10 minutes, please check your Junk mail/Spam or other folders. Alternatively, you can try again either with your email or phone number.

If you do not receive a code using either method, you may need to update your contact information with us. We would be happy to help. You can do so by calling our MemberLine at 1-877-828-4343 or use our contact us form. For after-hours assistance, please call 1-866-957-1302.

If you do not receive a code using either method, we will need to update the contact information we have on file for you. You can email us at tcu@tcu.sk.ca and we will get back to you to let you know when you will be able to access the digital banking platform. Or if you require immediate assistance, please call 1-877-828-4343.

Personalizing Your Account

How do I get started with digital banking?

We are excited you are taking this step! First, you will need to create a profile.

  1. Go to the login screen and enter your Member Card® debit card number (or your virtual card number assigned by TCU Financial Group) and click ‘Continue.’
  2. Enter your date of birth and the mobile phone number of email address associated with your account. Click ‘Continue.’
  3. A popup window will display asking for the code you received by text message or email. Enter the code and click ‘Continue.’
  4. Enter a new username (username cannot be your debit card number). Be sure you choose something memorable, appropriate to you, tough for others to guess, and is something different than your debit card number as this cannot be changed.
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Read and acknowledge the direct service agreement and click ‘Continue.
  8. Confirm details and click 'Create user profile'.
  9. User profile is successfully created. Click 'Proceed to sign in'.
  10. You will be redirected to the login screen. Enter your new username and password.

Once you create your username, you’ll not be able to change it. It is good to know that you’ll want to choose a username you love, that is unique to you, tough for others to guess, and is something different than your debit card number.

If you forget your username, you may be able to use your debit card number as an alternative login method. You also can contact us and we can assist with recovering your username.

If you get the error “Identification details entered do not match our records” while setting up your digital banking profile, you will need to update the contact information we have on file for you. You can do so by calling our MemberLine at 1-877-828-4343.

If you do not receive your secure code by email or text message within 10 minutes, please check your Junk mail/Spam or other folders. Alternatively, you can try again either with your email or phone number.

If you do not receive a code using either method, you may need to update your contact information with us. We would be happy to help. You can do so by calling our MemberLine at 1-877-828-4343 or use our contact us form. For after-hours assistance, please call 1-866-957-1302.

If you do not receive a code using either method, we will need to update the contact information we have on file for you. You can email us at tcu@tcu.sk.ca and we will get back to you to let you know when you will be able to access the digital banking platform. Or if you require immediate assistance, please call 1-877-828-4343.

Account Security

Do I have to use my PAN/debit card number every time I log in?

No, the good news is now you can log in with your personal username that you’ll be asked to create while accessing our new digital banking platform for the first time instead of having to remember a 17- or 19-digit card number.

We are excited you are taking this step! First, you will need to create a profile.

  1. Go to the login screen and enter your Member Card® debit card number (or your virtual card number assigned by TCU Financial Group) and click ‘Continue.’
  2. Enter your date of birth and the mobile phone number of email address associated with your account. Click ‘Continue.’
  3. A popup window will display asking for the code you received by text message or email. Enter the code and click ‘Continue.’
  4. Enter a new username (username cannot be your debit card number). Be sure you choose something memorable, appropriate to you, tough for others to guess, and is something different than your debit card number as this cannot be changed.
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Read and acknowledge the direct service agreement and click ‘Continue.
  8. Confirm details and click 'Create user profile'.
  9. User profile is successfully created. Click 'Proceed to sign in'.
  10. You will be redirected to the login screen. Enter your new username and password.

Once you create your username, you’ll not be able to change it. It is good to know that you’ll want to choose a username you love, that is unique to you, tough for others to guess, and is something different than your debit card number.

If you forget your username, you may be able to use your debit card number as an alternative login method. You also can contact us and we can assist with recovering your username.

If you get the error “Identification details entered do not match our records” while setting up your digital banking profile, you will need to update the contact information we have on file for you. You can do so by calling our MemberLine at 1-877-828-4343.

If you do not receive your secure code by email or text message within 10 minutes, please check your Junk mail/Spam or other folders. Alternatively, you can try again either with your email or phone number.

If you do not receive a code using either method, you may need to update your contact information with us. We would be happy to help. You can do so by calling our MemberLine at 1-877-828-4343 or use our contact us form. For after-hours assistance, please call 1-866-957-1302.

If you do not receive a code using either method, we will need to update the contact information we have on file for you. You can email us at tcu@tcu.sk.ca and we will get back to you to let you know when you will be able to access the digital banking platform. Or if you require immediate assistance, please call 1-877-828-4343.

Governance

What is the role of the board?

TCU Financial Group’s board of directors is responsible for overseeing and stewarding the credit union’s operations on behalf of members.

While management oversees the day-to-day operation of the credit union, the board provides guidance on long-range objectives, determines policy and monitors the credit union’s overall progress.

Elections are held annually, with directors typically serving three-year terms. A call for nominations is issued to all TCU Financial Group members with those interested in standing for election asked to complete and submit nomination forms.

The nomination form advises candidates of the skills & attributes the credit union is specifically looking for and encourages expressions of interest from candidates who reflect a diversity of ages, genders and ethnicities/cultures.

A few weeks before the annual general meeting, notices are posted in-branch and online with information on the candidates, along with instructions on how to vote. The voting period typically runs for about two weeks, and closes before the annual general meeting. Results are announced at the annual general meeting, posted on the credit union’s website and in-branch.

Voting is currently conducted online or by mail-in ballot. All voting takes place before the annual general meeting and results are announced at the AGM.

Our Annual General Meeting will be held online using the Zoom video conference platform on Wednesday, April 24, 2024. Registration information will be posted in the Member News section.

We are always looking for qualified individuals who would be interested in filling future vacancies on our board of directors. If you are interested in learning more about being a director of TCU Financial Group, please email governance@tcu.sk.ca.

To contact the board, please email governance@tcu.sk.ca.

Other FAQs

What is the role of the board?

TCU Financial Group’s board of directors is responsible for overseeing and stewarding the credit union’s operations on behalf of members.

While management oversees the day-to-day operation of the credit union, the board provides guidance on long-range objectives, determines policy and monitors the credit union’s overall progress.

We are excited you are taking this step! First, you will need to create a profile.

  1. Go to the login screen and enter your Member Card® debit card number (or your virtual card number assigned by TCU Financial Group) and click ‘Continue.’
  2. Enter your date of birth and the mobile phone number of email address associated with your account. Click ‘Continue.’
  3. A popup window will display asking for the code you received by text message or email. Enter the code and click ‘Continue.’
  4. Enter a new username (username cannot be your debit card number). Be sure you choose something memorable, appropriate to you, tough for others to guess, and is something different than your debit card number as this cannot be changed.
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Read and acknowledge the direct service agreement and click ‘Continue.
  8. Confirm details and click 'Create user profile'.
  9. User profile is successfully created. Click 'Proceed to sign in'.
  10. You will be redirected to the login screen. Enter your new username and password.

Once you create your username, you’ll not be able to change it. It is good to know that you’ll want to choose a username you love, that is unique to you, tough for others to guess, and is something different than your debit card number.

If you forget your username, you may be able to use your debit card number as an alternative login method. You also can contact us and we can assist with recovering your username.

If you get the error “Identification details entered do not match our records” while setting up your digital banking profile, you will need to update the contact information we have on file for you. You can do so by calling our MemberLine at 1-877-828-4343.

If you do not receive your secure code by email or text message within 10 minutes, please check your Junk mail/Spam or other folders. Alternatively, you can try again either with your email or phone number.

If you do not receive a code using either method, you may need to update your contact information with us. We would be happy to help. You can do so by calling our MemberLine at 1-877-828-4343 or use our contact us form. For after-hours assistance, please call 1-866-957-1302.

If you do not receive a code using either method, we will need to update the contact information we have on file for you. You can email us at tcu@tcu.sk.ca and we will get back to you to let you know when you will be able to access the digital banking platform. Or if you require immediate assistance, please call 1-877-828-4343.

No, the good news is now you can log in with your personal username that you’ll be asked to create while accessing our new digital banking platform for the first time instead of having to remember a 17- or 19-digit card number.

TCU Financial Group’s digital banking now gives you the option to recover your username without having to call our MemberLine.

For online/mobile banking:

  1. Open online banking link
  2. Click ‘Forgot username or password?’ link
  3. Click ‘Recover username’
  4. Select the identification method
  5. Enter either mobile phone or email address
  6. Click ‘Continue’
  7. Enter the one-time passcode that was sent by text or email
  8. Select the username. For security purposes a portion of the username is masked
  9. Enter your password
  10. Click ‘Continue’
  11. A message containing your username is sent to you email or mobile phone, whichever you chose above
  12. Click ‘Continue to login’ to sign onto Digital Banking

For the TCU Financial Group app

  1. Open app
  2. Touch ‘Sign in’
  3. Tap ‘Sign in with a different user’ (if you have previously used the app to sign in), otherwise proceed to step 4
  4. Touch ‘Forgot username?’
  5. Select the identification method
  6. Enter either mobile phone or email address
  7. Touch ‘Confirm’
  8. Enter one time passcode sent to your email or mobile phone > Tap ‘Confirm’
  9. Touch ‘Continue’
  10. Select the username. For security purposes a portion of the username is masked
  11. Enter your password
  12. Tap ‘Continue’
  13. A message containing your username is sent to you email or mobile phone, whichever you chose above
  14. Touch ‘Continue to login’ to sign onto the app
This website uses cookies to improve your user experience. By continuing to browse the site you are agreeing to our use of cookies.