Canada Post Disruption

With Canada Post service suspended due to the postal strike, we know this may cause inconvenience for some members. Despite the strike, it's important to remember that your financial responsibilities — like paying bills, keeping up with credit card payments, and maintaining good standing with your accounts — remain the same.

Below are a range of alternatives to ensure you can continue to manage your banking needs and navigate through the Canada Post disruption as smoothly as possible:

If you haven't already, now is the perfect time to start using the TCU Financial Group mobile app or the online banking app (desktop version). The apps allow you to handle many day-to-day banking tasks without relying on Canada Post or needing to visit a branch. From transferring funds to checking your account statements, digital banking keeps you in control no matter what.

Still receiving paper statements in the mail? Avoid postal delays by switching to e-statements, available anytime, anywhere through the app. This secure, convenient option will ensure you're always informed about activity in your accounts.

For sending and receiving money quickly, use Interac e-Transfer, available in the TCU app. It's a fast and reliable way to immediately transfer funds to family, friends, or anyone else.

If you receive paper cheques for payroll or government payments consider setting up direct deposit. Funds are automatically deposited into your account, eliminating the need to rely on the mail. Talk to your employer or visit the Government of Canada website to set this up.

Take the hassle out of recurring payments by setting up Pre-Authorized Payments in the app. You can also arrange automatic transfers between accounts, ensuring your bills are paid on time without needing to rely on mailed payments.

If you're waiting for credit card statements to arrive by mail, don't worry. E-Statements for credit cards are available through Cardwise, making it easy to track spending and manage your account online.

7. Waiting for your cheque order to arrive

If you have ordered cheques and need them urgently, visit a TCU branch and we can supply you with enough to get you through this time.  

Need Additional Help? We're Here for You

Our team is ready to assist with any questions or concerns you might have during the postal strike. Don't hesitate to reach out—our goal is to ensure you can take care of your day-to-day banking needs.

For more information or to access these services, visit the Help section on our website or call our MemberLine Team at 1-877-828-4343 for support. Remember, your financial well-being is our priority, and we're committed to helping you stay on track, especially during challenging times.